T&CS FAST PASS

Terms & Conditions for Intensive Fast Pass Courses

1. If your instructor feels that you are not ready to take your practical driving test, due to safety reasons, then you the pupil will not be allowed to take your driving test. If this is the case you will lose your test fee and will not be offered a refund of any unused hours or any deposit or test fees.

2. Once a deposit has been received, the pupil has a period of 3 months to complete the course from the date that the pupil has selected on the booking form to begin the course, should we not hear from the pupil for a period of 3 months (e.g if you have lost interest in completing the course) then any remaining deposit is forfeited and test fees lost.

3. Once the course hours have been organised into the driving instructors diary, If a pupil then cancels a driving day and it is less than 1 full clear week from the lesson due date, then those lessons will be forfeited and time lost. We cannot rearrange a course once you have agreed the times with the driving instructor at short notice.

4. If a pupil books additional hours with the instructor and then cancels or fails to show , then these lessons will be charged and payable to the driving instructor at his / her standard hourly rate.

5. When taking a fast pass driving course it is not normally possible to drive continuously, therefore, short breaks can be arranged between you and your instructor at both parties discretion, whenever either of you feel that rest is required.

6. The total time you book with us includes break times and time to hire the car for the practical test and drive you home / back to your agreed meeting point at the end of the test.

7. All courses are booked and based on average learning capabilities from past client experience and are a rough guide only. No guarantees can be implied by any advisor or instructor. You should be prepared for extra tuition if it is felt that it is required before you are allowed to safely attend the driving test.

8. A practical driving test cannot be booked until the pupil has successfully passed the theory test and we have been informed of the theory pass number.

9. Practical test availability is subject to tests made available by the Driver and Vehicle Standards Agency (DVSA). All attempts will be made by us to secure a practical test local to the pupil. If no test slots become available for the final day of your course then you may save a few hours and return a following week to take your test, once a suitable test slot has been found. Test centres may be closed on weekends and bank holidays. We cannot guarantee a test for any specific day but normally get one at the end of your course week or early the week after if the test centre is fully operational. Please be aware this may require more of your time to complete the driving course at a later date than you originally planned.

10. The deposit (initial part payment) for your the course is payable on booking a course to the instructor  which allows us to book your tests in advance, be paid for searching for your quick driving test and reserve an instructor. The deposit is not the full balance.

11. The remaining balance of any course is payable directly to the instructor whom is teaching you. The instructor may request payment several days before the course is due to start to ensure that the pupil is intending to go ahead with the course and will not let the instructor down at the last minute.

Failure be able to pay for the course remaining balance on the first lesson or when requested will result in immediate course cancellation, you will lose the deposit paid.
12. In the unlikely event of the instructors vehicle breaking down during the course, a refund of the outstanding lesson time and outstanding test fees will be made if an alternative instructor cannot be arranged. Lessons taken will be charged at the standard hourly rate of £25.

13. Fast Pass and your driving instructor cannot be held liable for any losses resulting in course cancellation or test cancellation due to any of the following reasons – driving course or driving test cancellation due to bad weather, for example snow or ice, examiner illness, examiner strike, instructor illness, vehicle breakdown & sudden product recall on vehicles. Where possible your instructor will arrange another date to finish the course off in the event of any of the above scenarios.

14. Please do not make any travel or accommodation arrangements if you are not taking the course with a pick up from home. Please do not book time off work until you have spoken to your appointed instructor and discussed and confirmed your schedule, all bookings are a provisional start date until confirmed with your driving instructor. Should an instructor be unavailable for your desired start week, we would automatically search for a start the following week until the course is allocated.
The Course.

1. All courses are undertaken with a DVSA registered Approved Driving Instructor.

2. We do not offer shared courses e.g. 2 pupils in the car.

3. No guarantee can be made of test availability, especially if your theory certificate is about to expire (it is valid for 2 years). In the event that a test cannot be booked for the end of the course, then an alternative test will be offered for a date and time agreeable to the pupil and instructor. No refunds of any monies are applicable in this case. Also, if the DVSA cancels a test for whatever reason, then we cannot be held responsible / liable for the test fee and any lesson time lost, you may need to purchase additional lessons to retake the test. You may be able to claim reimbursement of some lesson time off the DVSA in certain circumstances.

4. Whilst every effort is made to get the pupil to the required level to take the driving test, if it is thought by the instructor that the pupil’s standard of driving falls below the expected standard, then for the health and safety of the pupil, examiner and general public, the pupil will not be allowed to take the test. No refund of either the deposit or any lesson time will be made in these circumstances.

5. The car provided by the instructor will be comprehensively insured with a reputable insurer. A pupil can request to see insurance documentation from their instructor at any time.

6. All special offers and course/lesson prices are subject to change without notice and are at the discretion of the Instructor.

7. If a gift voucher is supplied then the voucher is valid for a maximum period of 6 months from the date of issue. Gift vouchers are to be used by the person, or persons named on the voucher and are non-transferable.

8. If payment is received by an instructor for a course of lessons and the pupil does not complete the course, then the remaining hours are valid for a period of 1 month if you have to reschedule some of the hours, at the instructors discretion. After this time, the lessons and test fees will be forfeited and no refund will be given.

9.  When a pupil is successful and passes their practical driving test, any unused hours may only be refunded at the discretion of the instructor. The calculation of any refund will be based on the hours utilised being charged at the standard hourly rate of £25.

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